Support
Need help with a booking, trainer profile, or account? We’ll get you sorted.
Contact
Email team@matchmytrainer.uk with:
- the email on your account
- the trainer name (if relevant)
- the booking date/time (if relevant)
- a short description of what went wrong
Common questions
I can’t see any time slots.
Try a different date, confirm the trainer has availability set, and check you’re within their advance booking window.
I changed my email and got two confirmation emails.
If secure email change is enabled, you may need to confirm the change from both inboxes before it’s applied.
My booking request is pending.
Some services require trainer approval. You’ll get an email when the trainer responds.