Terms of service

Last updated: 2026-09-30

These terms apply when you use MatchMyTrainer (the “Service”). By using the Service, you agree to these terms.

Overview

MatchMyTrainer helps clients discover trainers and make bookings. We are a platform provider. Trainers are responsible for delivering their services safely and professionally.

Service availability

We are continually improving the Service. We may change, add, or remove features from time to time and cannot guarantee uninterrupted availability.

Accounts

You must be at least 18 years old to create an account.
Keep your account details accurate and up to date.
You are responsible for activity under your account.
We may restrict accounts where reasonably necessary to address misuse, fraud or safety concerns. Contact support if you believe a restriction is mistaken.

Bookings, cancellations, and refunds

When you book a session, this creates a booking request. Some bookings may be auto-confirmed based on trainer settings.

Payments for bookings, packages, and subscriptions are processed through the Service using our payment provider (Stripe).

A 50p booking fee is added to individual paid bookings under £20. It is included in the total shown before you pay. There is no booking fee on bookings of £20 or more, on free bookings, or on package purchases. See Payments and fees.

Some purchases carry a 14-day legal right to cancel. See Refunds and cancellations for which purchases this applies to and how to use it.

Use the cancellation controls on your booking, or contact support if you need help. Let the trainer know as early as possible. For refund and cancellation rules, see Refunds and cancellations.

Recurring subscriptions

Some trainers offer subscription packages with recurring billing (weekly or monthly). When you subscribe, you agree to be charged automatically each billing period until you cancel.

Your 14-day right to cancel. When you first subscribe, you have 14 days from that day to change your mind and cancel, without giving a reason. To arrange cancellation and any refund through support, email team@matchmytrainer.uk. You can also cancel by giving us any other clear statement. Any refund due will be made within 14 days of being told. If you expressly asked us to start your subscription straight away, received the required cancellation information, and used sessions before cancelling, we may deduct an amount in proportion to the sessions you used, and we will show you that calculation. This right is in addition to your right to cancel at any time afterwards.

The cancel button on your packages page stops future renewal charges. It does not automatically issue a cooling-off refund. Support handles refunds separately. This does not limit your legal cancellation rights.

Each billing period you receive a set number of sessions to use with that trainer. Unused sessions do not roll over to the next period: this is confirmed before you subscribe.
After the initial cooling-off period, you can stop renewal at any time. Your subscription ends at the end of the current billing period: you keep access to any remaining sessions until then.
If a recurring payment fails, your subscription may be paused or cancelled. We (through Stripe) will attempt to collect payment before taking further action.
The price, renewal interval and session allocation are shown before you subscribe. Material changes must be explained in advance, with an opportunity to cancel before they take effect. They do not change services already purchased.

For refund and cancellation rules specific to subscriptions, see Refunds and cancellations.

Reviews

Reviews are for verified bookings only. We may remove reviews that are abusive, irrelevant, or unlawful.

Trainer responsibilities

Trainers operate as independent professionals, not employees or agents of MatchMyTrainer. We do not control how trainers deliver their services.

Trainers are responsible for the accuracy of their listings and for delivering their services safely and legally. This includes holding and maintaining any required qualifications, certifications, and insurance (such as public liability and professional indemnity insurance).

Qualification document review

Trainers may optionally upload qualification documents (such as certifications, insurance policies, and DBS checks) for review. When a document is submitted, we perform a visual review to check that the document appears to match the stated qualification. If it passes review, the entry is labelled "Document seen" under "Documents this trainer has shown us" on the trainer's public profile.

Document seen means we have reviewed a document provided by the trainer. It does not mean we have independently confirmed its authenticity with the issuing body, conducted background checks, or made any guarantee about the trainer's competence, fitness to practise, or suitability.

Trainers represent that the documents they upload are genuine, current, and accurately reflect their qualifications. Uploading fraudulent or misleading documents is a breach of these terms and may result in account suspension.

Clients should use the document entry details shown on a profile as one factor when choosing a trainer, but should satisfy themselves that a trainer is appropriately qualified before booking. The absence of a Document seen label does not necessarily mean a trainer is unqualified: they may simply not have uploaded their documents yet.

Health and fitness disclaimer

Training services involve physical activity and carry inherent risks. Before beginning any exercise programme, you should consult a medical professional if you have any health concerns or pre-existing conditions. Tell your trainer about relevant concerns before the session and seek qualified medical advice where needed. This does not remove your legal rights or excuse a failure to provide services with reasonable care and skill.

Limitation of liability

MatchMyTrainer provides a booking and discovery platform. The trainer supplies the training service; MatchMyTrainer supplies the platform service. We remain responsible for our own legal obligations. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything else that cannot lawfully be excluded. Your statutory consumer rights remain unaffected.

Additional terms for trainers

The additional terms for trainers are set out in the trainer agreement. Clients are not required to cover claims or losses caused by MatchMyTrainer or a trainer merely because they use the platform.

Governing law

These terms are governed by the laws of England and Wales. Consumers retain any mandatory protections that apply where they live and may bring proceedings in the courts available to them under applicable law.

Contact

Questions? Email team@matchmytrainer.uk.